Q: I’ve purchased my machine without extended warranty. Will I still be eligible to purchase extended warranty?
A: Yes, you are eligible to purchase an extended warranty while your machine is still within the standard warranty period.

Q: When does my extended warranty start?
A: Extended warranty starts on expiry of the standard warranty. The extended warranty period is recorded from the date of installation, for example, a 6 000 hour/36 month package will start at machine installation and end on the 36th month from date of installation or 6 000 machine hours, whichever occurs first.

Q: What is top-up warranty?
A: Top-up warranty allows you to extend your current extended warranty period by hours or months or change your extended warranty package (i.e. it can be changed to a lower package).

Q: Are there other details to take note of?
A: Extended warranty or top-up warranty periods will always be from the machine’s first installation date and the hours applicable will be the actual machine hours/SMR.

Q: What are the requirements to purchase or top-up my extended warranty?

A: You will be able to purchase or top-up your extended warranty while your machine is within its warranty period and has a service history with Bell Equipment or one of our dealers. The sales representative or customer support representative will need to submit the following details for authorisation:

Machine model

Machine serial number/VIN number

Current hours

Required extended warranty or top-up option/s (i.e. top-up to 8 000 hours/48 months)

Has the original owner of the machine changed? (Yes/No)

Recent machine condition assessment (MCA) and job card (repair and service) history

Top up warranty is subject to the Warranty Manager’s approval.